Terms of service

These terms apply when you install or use the Unflag Shopify app (“Unflag”), provided by Polka Labs Ltd, a company registered in England and Wales (“we”, “us”). By installing Unflag, you agree to them.

What Unflag does

Unflag scans your Shopify store, and optionally your Google Merchant Center account, for issues that may lead to warnings, disapprovals or suspensions, and explains how you can fix them. Unflag has read-only access and does not change your store.

What Unflag does not do

Unflag gives information and guidance. It is not legal advice, and it is not a service from Google or Shopify. Google alone decides whether an account is approved, warned, suspended or reinstated, and its rules change. We cannot guarantee that fixing the issues Unflag finds will prevent a suspension or lead to reinstatement, and Unflag may not detect every issue.

AI review

On paid plans, some checks use an AI model to read your store’s text, and the problems they find are marked “AI” in the app and in emails. AI can make mistakes: it may miss issues or flag text that is fine. Each AI finding quotes the text it refers to, so you can check it before acting, and you should review every finding yourself before changing your store. AI findings are guidance only, like the rest of Unflag.

Your responsibilities

• You must have the right to install apps on the store you connect.
• You are responsible for the changes you make to your store and for following Google’s and Shopify’s policies.
• You must not use Unflag to scan stores you don’t own or manage, or try to disrupt or misuse the service.

Plans and billing

Unflag offers a free plan and paid plans. Paid plans are billed through Shopify, on your Shopify invoice, at the price shown when you subscribe. You can cancel at any time by changing plans or uninstalling. Refunds are handled under Shopify’s app billing process. We will give you at least 30 days’ notice before raising the price of a plan you are on.

Your data

How we handle data is described in our privacy policy. Your store content remains yours.

Availability

We work to keep Unflag running and accurate, but it is provided “as is”. It may sometimes be unavailable for maintenance or because of problems outside our control.

Liability

To the extent the law allows, we are not liable for lost sales, lost profits, account suspensions or indirect losses, and our total liability to you is limited to the amount you paid for Unflag in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Ending use

You can stop using Unflag at any time by uninstalling it. We may suspend access if these terms are broken. When Unflag is uninstalled, we delete your data as described in the privacy policy.

Changes and law

We may update these terms and will change the date above when we do. Significant changes will be announced in the app or by email. These terms are governed by the laws of England and Wales.

Contact

Polka Labs Ltd, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom (company no. 17023306). Email hello@getunflag.com, phone +44 7862 608675.